We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock.  

11-1. Why did I receive the email?

When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available anymore.

11-2. What should I do next when I receive an out-of-stock Email?

Our Customer Care Team will contact you to negotiate a refund or exchange for another product you like.